Hourly WIC Customer Service Representative

About the role

The role involves managing and enhancing the Services provided by NEOGOV, including but not limited to Governmentjobs.com, NEOED.com, and PowerDMS.com. Responsibilities include providing support services, answering inquiries, troubleshooting issues, and maintaining security.

Responsibilities

• Manage and enhance the Services provided by NEOGOV, including but not limited to Governmentjobs.com, NEOED.com, and PowerDMS.com.
• Provide support services, answer inquiries, troubleshoot issues, and maintain security.

Requirements

• At least 3 years of experience in IT support or customer service.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with web development tools.

Qualifications

• Experience with cloud-based systems and platforms.
• Knowledge of cybersecurity best practices and incident response procedures.
• Ability to work independently and manage multiple tasks simultaneously.
• Passion for technology and a proactive approach to problem-solving.

Skills

• Technical proficiency in web development and database management.
• Experience with project management tools and methodologies.
• Strong understanding of data privacy and security regulations.
• Excellent written and verbal communication skills.

Benefits

• Competitive salary commensurate with experience.
• Flexible working hours.
• Health insurance coverage.
• Professional development opportunities.
• Annual company retreats.

Pay

Salary range: $50,000 - $70,000 annually.

Schedule

Full-time position with a flexible schedule.