Hourly Customer Service Representative

About the role

DeKalb Public Health, headquartered in Decatur, GA, works to protect, promote and improve the health and well-being of all DeKalb County residents. We are seeking a Customer Service Representative to join our Clinical Services team at the North Health Center.

Responsibilities

• Work and communicate with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations
• Analyze problems, questions, issues, etc. and develop and report recommendations for resolving them
• Conduct research to compile information needed to generate reports, complete projects and accurately respond to questions and concerns
• Provide assistance and problem resolution to claimants, employers, staff, other agencies, and/or the general public
• Research and/or resolve program or client issues or questions
• May represent the manager in various matters
• Receive additional training, as required, to gain full proficiency and experience in all areas

Minimum Qualifications

• High school diploma/GED
• One (1) year of experience communicating information in a customer service setting

Preferred Qualifications

• Previous experience in customer service, especially in a healthcare or public health setting
• Experience with health insurance, medical billing, or patient support
• Strong verbal and written communication skills; ability to convey complex information clearly and empathetically
• Familiarity with public health principles, policies, and programs
• Proficiency with data entry and other office technology
• Experience with electronic health records (EHR) systems
• Strong problem-solving skills and ability to handle difficult or sensitive situations with professionalism and empathy
• Understanding and respect for diverse populations and ability to communicate effectively with individuals from various backgrounds
• Accuracy in managing information, handling inquiries, and processing requests
• Ability to work well in a team environment and adapt to changing needs or priorities in a dynamic public health setting

Pay

$18.00 Hourly / Pay Grade TPW / Job Code T6002

BI-LINGUAL Preferred (Spanish)