Hourly/Commission Sales

About the Role

This position focuses on assisting customers in selecting and purchasing merchandise to meet established sales goals.

Responsibilities

• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals.
• Advises customers on quality, style, or value of home furnishings merchandise and assists in selecting appropriate items.
• Develops expertise in customer experience and sales execution to meet customer needs.
• Verifies prices and ensures each item is accounted for on sales orders.
• Calculates sales discounts and prepares sales write-ups.
• Prepares and/or places tags on merchandise, especially for sales promotions.
• Sets up advertising displays and arranges merchandise on counters and sales floor to promote sales; stocks shelves and other sales areas.
• Loads pick-ups as needed and obtains customer signatures on receipts.
• Resolves customer complaints regarding delivery of damaged or incorrect merchandise.
• Makes sales prospecting calls via telephone using telemarketing techniques; maintains accurate CRM records.
• Updates and maintains customer records and activity within the CRM system.
• Handles customer inquiries in person or via telephone.
• Attends scheduled sales meetings.
• Inspects and maintains assigned sales area for cleanliness and orderliness.
• Assists customers in completing credit applications and answers questions about company/store policies.
• Schedules delivery or pickup times with customers and documents appropriately.
• Composes and sends thank-you notes to customers.
• Keeps records of sales and processes documentation and reports as needed.
• Operates personal computers, calculators, copy machines, telephones, and other necessary equipment.
• Follows Display Standards, Customer Service Counter Standards, and Telephone Standards.
• Complies with Farmers Sales Floor Standards and engages customers using the S.W.I.N.G. program.
• Enters customer service issues in PQA as assigned.
• Upholds and promotes H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner, and Ensuring excellence.
• Assists in other store departments as required.

Requirements

• High School Diploma or GED required.
• Six months of practical retail sales experience; or any combination of training, experience, and education that provides the required knowledge, skills, and abilities.

Skills

• Data Utilization: Ability to review, categorize, prioritize, and analyze data, exercising discretion in classification and referencing analysis to established standards.
• Human Interaction: Ability to provide guidance, assistance, and interpretation regarding procedures and standards.
• Equipment, Machinery, Tools, and Materials Utilization: Ability to operate equipment requiring complex and rapid adjustments.
• Verbal Aptitude: Ability to utilize a wide variety of reference and descriptive data.
• Mathematical Aptitude: Ability to perform addition, subtraction, multiplication, division, calculate decimals, percentages, and interpret graphs.
• Functional Reasoning: Ability to carry out instructions in written, oral, or diagrammatic form, involving semi-routine standardized work with latitude for independent judgment.
• Situational Reasoning: Ability to exercise judgment, decisiveness, and creativity in frequently changing situations.

Physical Demands and Work Environment

• Physical Ability: Tasks require moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and lifting objects weighing 12-50 pounds.
• Sensory Requirements: Ability to perceive and discriminate colors, sounds, depth, and visual cues; ability to communicate orally.
• Environmental Factors: Exposure to dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals may occur.