Hotside / Coldside Commercial & Residential Appliance Repair Field Service Technician

Responsibilities

• Diagnose and repair home appliances and equipment as well as Commercial size Kitchen Equipment such as Ice Machines, Cooking equipment, Walk-in Coolers/Freezers and Stand alone Refrigerator Coolers and/or Freezers.
• Provide cost estimates for repairs.
• Effectively communicate with the customer to ensure they understand the services needed.
• Order parts and ensure efficient use of company materials.
• Collect payment for work performed.

Requirements

• A high school diploma or equivalent.
• A valid driver’s license and clean driving record.
• EPA Type 1 or Universal CFC Certification required.
• Previous experience of one year or more in appliance repair is a plus!

Qualifications

• Exceptional Customer Service: In this role, you are the face of the company. You get to show off your ability to deliver a great customer experience, showing empathy toward the customer.
• Getting from Diagnosis to Solution: You aren’t just there to explain what’s wrong – you also need to help the customer understand what needs to be done so that you can resolve their issues quickly.
• Quality of Work: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets fixed correctly, the first time.
• Efficiency: In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and the speed at which you can complete repairs.
• Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.
• Pride in the Details: If you keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports, you’ll fit right in.
• Ongoing Training: New appliances and features come out all the time, so there is a need for regular training. You aren’t afraid to research new equipment and take advantage of training opportunities to expand your knowledge and skills.

Benefits & Pay

• The pay range for this position is $60,000 to $150,000 per year, depending on your experience in appliance repair.
• You also will have the opportunity to earn bonuses and commissions.
• Compensation type is subject to negotiation with you. Our top technicians easily earn well over $100,000 annually.