Hotline Specialist

About the role

Since 1953, Miller Pipeline has been a leader in building and maintaining America’s infrastructure as a premier underground pipeline construction and repair contractor. Our workforce is made up of highly trained and skilled employees totaling over 5,000 with office locations in 23 states. While continually investing in gas infrastructure programs, Miller Pipeline’s revenues have continued to grow year over year. We are hiring an experienced Administrative Specialist to provide administrative support for all operational and project-related activities.

Responsibilities

• Access client system and maps to obtain work order details and required completion dates.
• Create tickets based on work order information in Diggers Hotline ProPortal (web-based system) to have facilities located.
• Print, collate, and distribute work packets assigned to Miller Pipeline from client.
• Document work schedule in client’s system.
• Update job tracking spreadsheets daily.

Qualifications

• High school diploma or equivalent.
• Strong communication skills including ability to provide exceptional customer service to both internal and external clients.
• Ability to read, navigate, and plan using complicated maps.
• Above average computer skills including MS Office and ability to learn and adapt to various unique user interfaces.
• Ability to plan your work and meet deadlines.
• Above average organizational skills and attention to detail required.
• Familiarity and understanding of underground utility facilities, state law, and role of Diggers Hotline preferred.

Benefits

• Growth opportunities for career advancement.
• Competitive wages and industry-leading benefits.
• Team-oriented atmosphere centered around core values of Safety, Quality, Commitment, and Reputation.
• On-the-job work and safety training.
• Employee recognition programs, Employee Care Fund.
• Annual Company Picnics.
• Medical, vision, dental, 401(k), and paid time off.

Pay

$25 - $28/hr.