Hotline Consultant (remote)

This role requires an active Notary commission in the state where you currently reside.* As a full-time Notary Hotline Consultant, you will serve as an inbound customer service representative, assisting Notaries nationwide by providing guidance and support on a wide range of notarial questions. Our Hotline Consultants are trusted experts in Notary law across the country, delivering accurate and reliable information with professionalism and care. They are sociable individuals with a knack for providing clear, confident answers, skilled at quickly understanding customer needs, and thrive in a friendly, collaborative, and fast-paced environment. This position requires the following availability: M - F, 9:30 AM - 6:30 PM (Pacific Time) + 1 Saturday per month. This position is open to current notaries located in the following states only: AL, AZ, CA, CT, FL, GA, KY, NC, NJ, NM, NV, SC, TX, VA. The Notary Hotline department hours are Monday - Friday, 5:00 am - 6:30 pm and Saturdays, 5:00 am - 5:00 pm, Pacific Time. At the National Notary Association (NNA), we want this to be your Best Job Ever! Our company culture is reflected in the many employees who have built long-term careers with us. We offer a comprehensive benefits program that includes medical, dental, vision, and life insurance, paid time off and paid holidays, and a 401(k) plan with company match and profit sharing. About Us: The NNA is the leading authority on the American Notary office, dedicated to imparting knowledge, building community, and promoting sound professional standards of practice for the benefit and protection of the public. What You’ll Be Doing Answer a high volume of telephone inquiries regarding state laws and notarial professional practicesProvide accurate verbal and written responses to customer inquiries via telephone and emailProvide excellent customer serviceComply and adhere to the NNA’s Company ethics and security policiesMaintain positive relationships with both internal and external customersMaintain a working knowledge of Notary professional practices and state laws for all statesApply Notary professional practices and state laws to various notarial functionsContribute to team projects when assigned and perform other administrative duties as neededContribute to a positive working environment, making this the Best Job Ever for self and others What’s Required Diploma or equivalent requiredCurrent Notary Public commission in the state in which you reside required, or ability to obtain1 -2 years of administrative experienceA reliable at-home internet connection and a dedicated workspace that is safe, quiet, and ergonomically appropriate for performing your job dutiesBasic knowledge of Notary professional practices and state lawsAbility to resolve customer inquiries in a professional mannerFlexibility for possible shift changes and Saturday shifts.Proficiency in MS Office Outlook, Excel and Word as well the ability to learn related software programs used for NNA businessExcellent communication and interpersonal skillsAbility to multitask and the ability to navigate through various software systems simultaneously ELIGIBILITY REQUIREMENTS: Interested candidates must submit a resume/CV to be consideredMust be willing to submit to a background investigationMust have unrestricted work authorization to work in the United States SALARY RANGE: $19.50 - $20.00 per hour REMARKS: The Company reserves the right to add, delete or modify duties and job requirements at any time. An applicant must meet the minimum job requirements of the job for which he or she is applying. Moreover, the Company may, as it deems appropriate in its sole discretion, evaluate whether an incumbent continues to satisfy the minimum job requirements of the job that he/she holds. With respect to a request for reasonable accommodation, the Company will evaluate whether the applicant or employee can perform the essential functions of the subject job with or without reasonable accommodation. The Company’s evaluation of a request for reasonable accommodation will include engaging in the interactive process with the applicant or employee.