Hotline Analyst (Arlington, VA)

Role And Responsibilities

• Reviewing Hotline complaints received from various sources to determine whether specific allegations involve fraud, waste, criminal violations, or other misconduct.
• Aiding in research on database trends designed to develop leads of potential fraud, waste, and misconduct.
• Researching and evaluating basic facts, laws, and precedents concerning potential fraud, waste, and misconduct.
• Notating trends and advising the supervisor of the same.
• Aiding in the maintenance of the tracking system, the development of written reports, and the preparation of memoranda/letters.
• Virtual Front Office coverage during hours at the discretion of management.
• Preparing reports and presentations in Excel, Visio, and PowerPoint.

Qualifications

• Demonstrated knowledge of various methods and techniques for investigating, analyzing, and effecting action on complex problems.
• Knowledge of CISCO call center software or related software.
• Strong oral and written communication skills.
• Expert knowledge of Excel, Visio, PowerPoint and similar software, including sorting, manipulating, and merging data in excel in order to prepare graphs and presentations.