HOTEL SERVICES ASSISTANT MANAGER

General Accountabilities

• Hires, trains, motivates, evaluates, and manages staff in order to ensure that employees receive adequate guidance and resources to accomplish established department objectives.
• Implements and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as ordering and staffing to ensure proper planning and efficient operation of department.
• Responsible for morale of department through quality of supervision and training and provides training for all department personnel to ensure extraordinary guest service standards are met.
• Works in conjunction with Casino and Marketing.
• Requisition supplies and equipment.
• Process reservations and advance registration payments.
• Inspect guests’ room, public access areas, and outside grounds for cleanliness and appearance.
• Responds to guest concerns and provides resolutions.

Qualifications

• Bachelor's Degree; and/or one to two years of related experience and/or training; or equivalent combination of education and experience.
• Ability to deliver and coach a level of guest service.
• Ability to maintain a high level of confidentiality and professionalism.
• Computer literate with capability in Microsoft office.
• Strong decision making and problem-solving skills.
• Meticulous attention to detail.
• Excels both independently and as a member of a team.