Hotel Sales Coordinator - Part Time

About the role

The brand-new Springhill Suites by Marriott Gilbert (located in the SanTan Village area) is seeking a friendly and professional Sales Coordinator to join our hospitality team. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to manage guest interactions efficiently.

Responsibilities

• Maintain good rapport with clients.
• Work closely with other departments to coordinate details, special requests, VIP packages and promotions.
• Handle inquiry calls, send appropriate collateral, or direct calls to sales management staff as necessary.
• Give site tours.
• Provide clear, professional, and detailed communication to the client.
• Responsible for putting together proposals and contracting for group blocks.
• Assist clients/groups with copies of receipts, invoices, etc.
• Inform Sales Department of potential problems with clients and progress of special projects.
• Go on sales calls & blitzes with the Sales Department and serve as a point of contact to all hotel accounts.
• Coordinate client gifts with Sales & guest recognition programs with the Front Office.
• Manage mini-hotel inventory and input rooming lists.
• Advise Sales Manager and Director of Sales on any group cut off dates.
• Purchase any meeting planner points or group events per the request of the Director of Sales.
• Close out month-end house accounts with the assistance of the hotel's Front Office Manager and Director of Sales.
• Verify group pick up for events for the purpose of rebates, commissions, etc.
• Maintain the front desk incentive program and encourage the front desk to obtain and maintain accuracy on company names for all reservations.
• Create BEO’s, group resumes.
• Utilize CRM.
• Make BEO’s prior to each event, coordinate any catering needs, and execute the day of the event.

Requirements

• Ability to lift up to 35 lbs.
• Perform other duties, as assigned, to meet business needs.
• Ability to maintain flexible/extended work hours as needed by job demand functions.

Skills

• Strong customer service skills.
• Welcoming demeanor.
• Ability to manage guest interactions efficiently.
• Organized with great attention to detail.
• Good time management skills.
• Proficient in utilizing CRM.