Hotel Room Attendant - Tru by Hilton Augusta, GA

Principle Responsibilities & Position Purpose

To maximize guest satisfaction by providing neat and clean guest rooms in accordance with hotel standards.

Understands and implements the Pledge (Mission), Values, and culture at all times.

Pre-Requisites (Requirements)

• 1+ years of experience in a branded, quality hotel preferred
• High School diploma or equivalent
• Displays professionalism and honesty and trustworthiness
• Excellent attendance and punctuality

Work Environment & Context

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
• Must be able to stand for eight hours, bend, stretch, and reach
• Long hours sometimes required
• Work schedule varies and may include occasionally working on Holidays, weekends, and evenings
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds

Required Knowledge, Skills, and Abilities

• Knowledgeable in: Proper procedures for handling of linens, terry and other supplies. Sanitation of supplies, guestrooms, public areas. Guestroom cleaning procedures. Safety and security measures. Report or correct any hazardous conditions observed immediately.
• Skills: Maintain designated minutes per room. Maintain guest privacy. Follow cleaning procedures in the company systematic fashion. Assist with guest issues, being professional and maintaining a hospitable caring attitude.
• Abilities: Multi task, detail oriented, remain service centric. Must be able to work alone. Comply to all standards. Communicate with guests and co-workers in a friendly and helpful professional manner. Work as a team member

Essential Functions

• Daily clean and return vacant dirty rooms to a vacant ready status and return occupied dirty rooms to an occupied clean status.
• Maintain a clean and orderly housekeeping cart.
• Report any discrepancies to the Housekeeping Department Supervisor.
• Turns in articles left in rooms to Housekeeping office for "Lost and Found" handling
• Insures quality and quantity of the contents of the linen closet by organizing and cleaning it
• Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner
• Insures safety and maximum security
• Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. associate lounge and locker room, public areas, stairwells, and back of the house area).
• Respond to guest requests and inquiries immediately.
• Have a thorough knowledge of emergency procedures.

Benefits

• Paid Instantly
• Paid Time Off
• Team Member Room Discounts
• Time and Half for Select Holidays
• Referral Bonus Program
• Volunteer Benefits
• Accident Insurance
• Disability Insurance
• Life Insurance
• Cancer Insurance
• Dental Insurance
• Vision Insurance
• Property Specific Incentives
• Gift Cards
• Employee Lunches