Hotel Room Attendant

About the role

This position is responsible for cleaning guest rooms, restocking supplies, and replacing dirty linens with clean items; self-inspecting rooms and ensuring all work meets cleanliness standards. The role requires maintaining a positive, upbeat, and hospitable demeanor to deliver outstanding guest experiences.

Responsibilities

• Clean guest rooms, including dusting, polishing, sanitizing, vacuuming, mopping, and disposing of trash and waste
• Make beds, change, and restock linens
• Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, and wet bar/kitchen items
• Follow hotel management procedures for proper entry into guest rooms and ensure vacancy before entering
• Handle bio-hazardous materials according to department procedures; attend all required training and certification
• Fix any room issues discovered during cleaning and ensure resolution before changing the room to vacant inspected
• Coordinate with Maintenance and Preventive Maintenance teams to resolve room issues
• Follow procedures for Lost and Found items handling according to current SOPs
• Inspect and turn mattresses regularly
• Store dirty laundry in accordance with company policy
• Check all appliances in rooms for working order
• Realign furniture and amenities according to prescribed layout
• Respond to guest queries and requests
• Address housekeeping issues such as spills and broken items
• Deliver requested housekeeping items to guest rooms
• Remove room service items
• Organize and restock the housekeeping cart at the end of the shift
• Ensure confidentiality and security of guest rooms
• Follow all company and regulatory safety and security procedures
• Report maintenance issues, safety hazards, and damage to hotel property

General Conditions

• Ability to adapt to different situations and changing work processes to accommodate guest needs
• Willingness to accept and act on constructive feedback
• Strong written and verbal communication skills in English with general working fluency
• Excellent listening skills to meet guests' needs
• Knowledge of and willingness to learn new cleaning methods
• Excellent guest service skills, reliability, organizational skills, integrity, and high energy levels
• Effective interaction with guests, management, team members, and outside contacts

Qualifications

• At least eighteen (18) years of age
• Prior hotel housekeeping experience preferred
• Excellent time management and organizational skills
• Detail-oriented
• Schedule flexibility; willingness and ability to work all shifts, nights, overnights, weekends, and holidays
• Ability to obtain and maintain a valid Gaming license