Hotel Room Attendant

About the Company

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. They accomplish this goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to guests. From Team Members to General Managers and the Regional Support team, the company seeks people who have a passion for the hospitality business and want to grow with them. Most of the existing leadership team members have been promoted from within the company. Team members are expected to contribute their talents and energies to improve the environment and quality of the company, as well as its services. In return, team members are given opportunities to grow and advance in their careers.

Benefits

• Medical
• Vision
• Dental
• 401K
• Immediate Pay — earned wage access
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long term/short term disability
• Life insurance

Primary Responsibilities

• Loading housekeeping carts with all necessary supplies
• Turning off all electricity (heating or cooling set to fan or cool setting)
• Stripping all beds in checked-out rooms and dropping all dirty linens to the laundry before any cleaning is done
• Turning off all lights, stripping beds, and dropping all dirty linens to the laundry on all new checked-out rooms immediately
• Cleaning the cart and ensuring that all bottles are correctly labeled
• Working in a face paced environment to ensure rooms are properly and thoroughly cleaned within 25 minutes
• Obtaining the executive housekeeper's signature on his/her work assignment sheet
• Vacuuming and sweeping carpets and floors
• Dusting and cleaning room decorations, appliances, and structural surfaces (i.e. wall fixtures, window sills, vents, etc.)
• Cleaning showers, tubs, sinks, and bathroom items; removing used guest amenities and supplies
• Inspecting rooms for safety hazards and for the operating conditions of equipment
• Checking for damaged linens
• Reporting lost and found articles, maintenance problems, or special room problems (i.e. pets in the room) to a supervisor
• Preparing rooms for guest arrivals and responding to special guest requests (i.e. delivering newspapers or cleaning a spill)
• Maintaining cleanliness of storage rooms and stocking cart
• Removing and emptying linens from housekeeping cart into laundry cart and sending to laundry
• Recording room status on work assignment sheets
• Other duties as assigned

Requirements

• Previous housekeeping experience required
• Attention to detail
• Previous customer service experience
• Ability and flexibility to work weekends and holidays