Hotel Restaurant Server

Job Summary

This position is primarily responsible for the guest food and beverage dining experience. The incumbent is responsible for the Restaurant(s), Lounge, Event/Banquets/Catering, and other assigned food guest meal events. The position provides Coffee Bar services, making and serving hot beverages, ensuring a superior product and service experience for guests. The position ensures an exceptional dining experience for guests, from greeting to serving (beginning to end superior food and beverage) experience.

Responsibilities, Duties & Accountabilities

• Primary responsibility for greeting and seating arriving guests, taking reservations, providing a superior dining experience, ensuring the highest standards of quality and service for the Dining Room/Restaurants/Lounge/Banquets and Events to include catering as assigned
• Takes guests’ orders, treating them with exceptional customer service (Example: Immediate offering of beverages, appetizers, offering the highlights of the daily menu, checking back to ensure satisfaction in food/beverages quality and ensuring table is cleared, take-away left-overs are boxed in the kitchen, and desserts are marketed and presented)
• Serves banquets/corporate and private events/parties/meetings, etc… Works closely with the Kitchen to ensure only the highest quality food is delivered and presented to guests
• Performs cross-functional duties of co-workers (Busser/Dishwasher, Bartender/Server), for exceptional service and coverage during absences
• To courteously address with tact and professionalism all customer complaints, concerns and issues, and bring to them to the attention of the Supervisor
• Maintains knowledge and the appropriate food handling and health/safety training and permits and continuously maintains current on proper, hygienic and safe food handling practices
• Fulfills strict protocols, legal requirements and guidance on all legal beverages (liquor, beer, wine, spirits), addressing and maintaining strict control of Age 21 protocols for guests and public; addresses problems and liability related to customers’ excessive drinking by taking appropriate steps such as persuading customers to stop drinking and/or by ordering taxies or other transportation for patrons
• Maintains an exceptionally clean environment through general cleaning and is responsible to ensure a clean Dining Room/Restaurant/Lounge/Banquet and Event experience for guests
• Maintains and practices safe and healthy practices for food handling and preparation and the current required food handling permits
• Other projects and duties as assigned

Position Requirements and Qualifications

• High School Diploma or Equivalence
• 1-2 years’ work experience in Hotel/Hospitality, Restaurant/Bar-Lounge or other related public service, Customer Service Representative or in a Public Relations capacity
• Demonstrated knowledge of Restaurant, Hotel/Hospitality related operations
• Demonstrated knowledge of Food and Beverage services handling practices and food handling safety training, and possession and maintenance of current food handling permit
• Demonstrated above-average knowledge of Food and Beverage, Legal Beverages and Bar/Lounge related operations working experience with policies and standards in accordance with state laws
• Demonstrated above-average knowledge of Legal Beverages (liquor, beer, wine, spirits), with regards to brands (for customer suggestions/pairings with food)
• Basic computer skills, preferably working with Microsoft Office products, Hotel Systems and programs and the ability to successfully navigate and maintain current knowledge and skills working with technology
• Demonstrated customer service experience working with the general public and the ability to tactfully and professionally address public concerns and complaints
• Demonstrated ability to establish and maintain effective work relationships with other employees, exercising tact and professionalism in all matters
• Demonstrated professional demeanor and above-average oral and written communication skills
• Ability to maintain confidentiality and use discretion in dealing with sensitive information, exercising considerable discretion and good judgment, demonstrated conscientious and dependable