Hotel Overnight Valet Attendant, FT

About the role

Greets and assists with guest arrivals and departures by greeting, parking, and retrieving guests' vehicles while providing exceptional service.

Responsibilities

• Ensure compliance with applicable Tribal, Federal, and other laws, gaming regulations, and Kickapoo Lucky Eagle policies and procedures.
• Maintain the highest standards of guest services by listening and responding to guest and team member concerns.
• Greet arriving and departing customers, ensuring complete guest satisfaction.
• Keep the front drive area and parking areas clean and orderly to maximize space usage.
• Direct motorists to parking areas or spaces using hand signals or flashlights.
• Patrol parking areas to prevent vehicle damage, theft, or property theft.
• Take numbered tags from customers, locate vehicles, and deliver them or provide instructions for locating vehicles.
• Lift, position, and remove barricades to open or close parking areas.
• Assist with luggage as needed.
• Develop a thorough understanding of the hotel layout to provide directions to all areas, including the pool.
• Supply guests with information to enhance their stay, including local area recommendations for restaurants, points of interest, or transportation needs.
• Handle guest inquiries, requests, questions, or problem resolution.
• Utilize a parking application to inventory, track, and count guest vehicles.
• Work varying shifts to support business needs.
• Ensure security for the hotel’s customers, employees, and property assets.
• Maintain a clean and tidy appearance and work area.
• Assist in departmental training efforts.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain the security of confidential information.
• Attend and complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements, IRS Currency Transaction Reports, and property-established Anti-Money Laundering policies.
• Maintain accurate MTL, MIL, CTR, and SAR records as needed.
• Perform other duties as assigned.

Requirements

• Clean driving record.
• Minimum of 2 years of driving experience.
• Valid Driver’s License.
• Ability to work outdoors in extreme cold, heat, and rainy weather.
• Ability to physically run back and forth from the building to the garage (approximately one block distance).
• Strong communication skills in English (written and oral). Spanish or other language skills are a plus.
• Qualified Kickapoo Traditional Tribe of Texas Members and Native American preference observed.

Skills

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with management, staff, and guests.
• Ability to work under pressure in a fast-paced, stressful environment.
• Ability to meet multiple deadlines and multitask.
• Strong critical thinking, analytical, and guest service skills.
• Positive attitude with strong organizational and leadership qualities.
• Basic arithmetic skills (addition, subtraction, multiplication, and division).
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and co-workers at all levels.
• Ability to work effectively with individuals and demonstrate leadership and team-building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established casino guest service programs.

Physical Demands

• Regularly required to stand, sit, walk, push, pull, and bend for extended periods.
• Must be able to concentrate for prolonged periods.
• Requires close vision, distance vision, peripheral vision, and depth perception.
• Must be able to communicate effectively in person or using telecommunications equipment.
• Requires hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
• Frequently lift and/or move up to 30 lbs.

Work Environment

• Normal office setting and casino floor.
• Frequent walking and standing in a smoke-filled environment with regular contact with the general public.
• Temperature-controlled environment with varying noise levels; may be exposed to high noise levels throughout the day.
• Extended hours and irregular shifts, including nights, weekends, and holidays.
• Must perform under pressure and work long hours under stressful conditions.
• May be exposed to risks when resolving issues with difficult guests or irate staff members.
• May be exposed to various types of lighting, including artificial fluorescent lights, flashing lights, strobe lights, and multiple colored lights.
• Travel may be required to perform essential functions of the position.

Conditions of Employment

• Must obtain and retain a KTTT Gaming Commission License, including successful completion of a background check.
• Must keep all documents current and valid at all times.
• Must provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation for commuting to and from work.
• Must comply with KLEC handbook, internal policies and procedures, and gaming regulations.
• Must participate in the tip reporting program.