Hotel Operations Manager (Housekeeping) – Greater Cleveland Area

Responsibilities

• Interview, hire, and train associates.
• Plan, assign, and direct work.
• Appraise performance, reward, and discipline associates.
• Address complaints and resolve issues.
• Investigate complaints regarding housekeeping service and equipment.
• Attend staff meetings to discuss company policies and guest complaints.
• Make recommendations to improve service and ensure more efficient operation.
• Ensure safety data sheets are on file and current for all chemicals used.
• Ensure food quality and service standards are being maintained.
• Ensure food sanitation and proper food handling standards are being followed.
• Manage the Lost and Found program.
• Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, maintaining department budget, processing department payroll, forecasting room occupancy, monitoring service trends using Guest Satisfaction Survey results, and handling any accounting and purchasing functions.
• Ensure the cleanliness of the Housekeeping department and surrounding areas.
• Assist in checking all fixtures, equipment and room conditions for proper operation, settings and maintenance.

Requirements

• 1 to 3 years related experience in housekeeping.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Ability to manage / supervise a staff.
• Ability to work as part of a team and complete tasks individually.
• Solid organizational, time-management and prioritization skills.
• Exceptional customer service skills.

Benefits

Competitive pay
Comprehensive benefit packages for full-time positions
Hotel room discounts at our locations around the globe
Discounts on food and beverages
Professional development and advancement opportunities