Hotel Operations - Front Desk Attendant

About Us

Be a member of the winning team at Valley View Casino & Hotel – named one of San Diego's Best Places To Work by the San Diego Business Journal. Valley View is where fun and your future come together, offering a fun and exciting environment with amazing benefits focused on you, your family, and helping you reach your lifetime goals. Deeply rooted in the Valley Center community, the San Pasqual Band of Mission Indians has a rich local history, with traditions founded upon “good neighbor” values. Our Tribe has been part of this community for many generations. Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity, serving as a place for our friends and neighbors.

At Valley View Casino & Hotel, our team members are the foundation of who we are and what we do. The compassion, encouragement, and level of experience you will encounter will put you on a career path full of opportunities for advancement.

About the Role

The Front Desk Attendant is responsible for promoting the success of the front desk by assisting guests throughout the check-in/out process, handling change requests, and providing information about the Hotel, Casino, and promotions. This position works under immediate supervision and relies on limited experience, instructions, pre-established guidelines, and good judgment to perform the job functions.

Responsibilities

• Support and uphold the Valley View Casino’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
• Greet guests in a courteous and caring manner using personalized service.
• Maintain assigned bank and monies, ensuring accurate records of services.
• Register guests into the Hotel following established procedures, coordinating with other team members and departments.
• Monitor and stock daily supplies for the Front Desk as needed.
• Process retail area purchases.
• Monitor and stock retail areas of the Hotel, ordering product as needed.
• Assist with hotel amenity deliveries to guest rooms when needed.
• Assist with hotel room inspections and common area inspections as required.
• Assist guests with incoming/outgoing luggage service, ensuring delivery to the proper location.
• Maintain cleanliness of the Front Desk and surrounding areas.
• Maintain confidentiality of guest information and hotel data.
• Conduct all responsibilities in a professional and ethical manner.
• Maintain a consistent, regular attendance record.

Requirements

• High school diploma or GED equivalent.
• One year of customer service experience.
• Six months of cash-handling experience.
• Ability to type 35 words per minute or more.
• Knowledge of Microsoft Office software programs.
• Ability to communicate effectively in a positive manner using English in both written and oral form.
• Ability to work a flexible schedule, including all shifts, weekends, and holidays.
• Ability to stand on a hard surface for long periods of time.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Must successfully pass applicable auditions or skill testing.

Preferred Qualifications

• Previous front desk/reservation experience.
• Previous experience with the Visual One system.
• Experience working in a gaming environment.
• Bilingual in a second language.

Physical Requirements

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

• Clear vision (close, distant, peripheral, and depth perception) for navigating office and casino environments, reading reports and policies, and operating data processing equipment.
• Regularly required to talk and hear.
• Occasionally required to sit and regularly required to use hands to manipulate, handle, or feel.
• Regularly required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell.
• Must frequently lift and/or move up to 25 pounds.
• Required to stand on hard surfaces for long periods of time.

Working Conditions

• The Casino is open 24 hours per day, seven days per week; flexibility to work any and all shifts is required.
• Exposure to secondhand tobacco smoke, moving mechanical parts, and fumes or airborne particles.
• Usually subject to inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes.
• Occasionally subject to outside environmental conditions and wet and/or humid conditions.
• The noise level in the work environment is usually moderate; when on the casino floor, the noise level increases to loud.

Native American hiring preference applies.