Hotel Night Auditor - Bossier City

About the role

Live! prides itself on its exceptional people. Our Team Members form the foundation of our success and are the most valuable part of the Live! brand.

Responsibilities

• Check in/Check out hotel guests courteously and efficiently, and to the service levels expected in a four-star property; process all payments according to established hotel requirements.
• Provide information to any guest or visitor inquiry.
• Work as part of the overall Front Office team to ensure a seamless experience for the guest.
• Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records.
• Tracks room revenue, occupancy percentages, and other front office operating statistics.
• Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
• Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
• Maintain complete knowledge at all times of the following: hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and locations; room rates, special packages and promotions; daily house count and expected arrivals/departures; room availability status for any given day.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations.
• Post charges to the guest accounts that have not been posted or where incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Check to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in the system.
• Track room revenues, occupancy percentages, and other front office statistics such as check figures, postings, and documents for accuracy; record, store, access, and/or analyze computerized financial information; prepare of End of day procedure; follow the End of Day/Night Audit Checklist.
• Absorb and relay information from the PBX regarding switchboard duties.
• Able to extend complimentary services in accordance with the property comp matrix.

Qualifications

• A high school diploma or GED equivalent.
• One (1) to three (3) years of previous experience in a hotel or high-end retail environment is required.
• You will be exposed to an alcohol and smoking environment and must be able to work in such an environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Physical Requirements

• Lifting 20 to 60lbs
• Pushing/Pulling a minimum of 120lbs
• Carrying 20-60 lbs.
• Bending
• Kneeling
• Continuous walking
• Continuous standing
• Climbing steps