Hotel Meetings Director

Job Summary

We are seeking a highly motivated and experienced Meetings Director who is responsible for leading and managing the hotel’s corporate meetings and events. This role requires strong leadership skills, strategic thinking, and a deep understanding of the hospitality industry. The Meetings Director key role is to develop and implement sales strategies, build relationships with key clients, and collaborate with other departments to ensure excellent guest experiences and profitability.

Core Job Responsibilities & Duties

• Complete forecasts, plans and productivity reports for management
• Participate in the preparation of the annual department operating budget and financial plan. Monitor budget and upsell products and services while minimizing waste to increase revenue
• Negotiate food and beverage prices, function space and hotel services within approved departmental booking guidelines
• Direct day-to-day conference/convention activities, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
• Educate and train team members in compliance with brand standards, service behaviors and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties
• Promote teamwork and quality service through daily communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors and other contacts as needed
• Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience
• Cook up and cater facility tours and entertain clients to enhance the guest’s meeting/banquet experience
• Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks and VIP services
• Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience
• Analyze and act against client satisfaction surveys to improve services
• Develop awareness and reputation of the hotel and the brand in the local community
• Cook up and cater safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy, and have a minimal impact on the environment
• Perform any other duties as assigned by Executive team & Ownership

Qualification Standards & Company Requirements

• Bachelor’s degree in Business Administration, Marketing, Hospitality Management is preferred
• At least 3-years of experience in the hospitality industry
• At least 3-years of experience in hotel sales with a proven track of success in a similar sales leadership role in hospitality industry and knowledge of hotel sales
• Strong knowledge of hotel operations, revenue management, and market dynamics
• Excellent leadership and team management skills, with the ability to inspire and motivate a sales team
• Strong communication and negotiation skills, with the ability to build and maintain relationships with key clients
• Analytical mindset and the ability to interpret data and make strategic decisions
• Ability to manage and lead a team
• Present strong understanding of P&L statements and the ability to reach with impactful strategies
• Strong organizational and time management skills
• Ability to work independently and as a team in a fast-paced environment
• Proficient in Microsoft Office and hotel management software(s), and customer relationship management (CRM) software
• Must have a flexible work schedule