Hotel Maintenance - Engineer

Department: Engineering | Reports To: Chief Engineer

About the Role

The Maintenance Technician is responsible for maintaining the hotel's physical property, guest rooms, public areas, mechanical systems, restaurant, banquet facilities, and grounds to ensure a safe, clean, and comfortable environment for guests and associates. This position performs preventive maintenance, responds to guest maintenance requests, troubleshoots building systems, and completes repairs while supporting Marriott brand standards and Meyer Jabara Hotels' culture of Aggressive Hospitality. This position may be scheduled for either AM (First Shift) or PM (Second Shift) based on business needs.

Responsibilities

Guest Service

• Provide prompt, courteous, and professional service to all guests and associates.
• Respond quickly to guest maintenance requests and resolve issues to the guest's satisfaction.
• Follow up on completed repairs to ensure guest satisfaction.
• Maintain a positive, service-oriented attitude at all times.
• Represent Marriott Providence Downtown and Meyer Jabara Hotels with professionalism.

Preventive Maintenance

• Perform scheduled preventive maintenance throughout guest rooms, public areas, meeting rooms, restaurant, banquet facilities, back-of-house areas, and mechanical equipment.
• Complete preventive maintenance work orders accurately and on schedule.
• Assist with seasonal maintenance projects and capital improvement initiatives.
• Maintain accurate preventive maintenance records and documentation.

Building & Equipment Maintenance

• Perform repairs involving:
  • Plumbing
  • Electrical systems
  • HVAC equipment
  • Carpentry
  • Drywall and painting
  • Flooring and tile
  • Doors, locks, windows, and hardware
  • Kitchen and restaurant equipment
  • Laundry equipment
  • Furniture and fixtures
• Replace light bulbs, filters, batteries, and other routine maintenance items.
• Maintain hotel appearance in accordance with Marriott brand standards.
• Report equipment failures requiring outside contractors to the Chief Engineer.

Hotel Operations Support

• Support restaurant, lounge, banquet, and meeting room operations by maintaining equipment and facilities.
• Assist with banquet room setups requiring engineering support.
• Perform exterior building inspections and grounds maintenance as assigned.
• Assist with snow removal, landscaping, parking lot maintenance, and exterior cleanliness.
• Participate in emergency response procedures involving fire alarms, power outages, floods, weather events, or other emergencies.

Safety & Compliance

• Follow all OSHA, Marriott, Meyer Jabara Hotels, and local safety regulations.
• Practice proper Lockout/Tagout procedures when required.
• Wear required Personal Protective Equipment (PPE).
• Maintain compliance with fire and life safety standards.
• Report unsafe conditions immediately.
• Properly store and handle chemicals in accordance with Safety Data Sheet (SDS) requirements.

Documentation & Communication

• Maintain accurate work orders, maintenance logs, inspection reports, and engineering documentation.
• Document repairs, parts used, and completed work in the hotel's maintenance management system.
• Notify the Chief Engineer of equipment requiring replacement or major repairs.
• Maintain engineering inventory and communicate supply needs.
• Ensure complete communication during shift changes.

Teamwork

• Assist fellow engineers and other hotel departments whenever needed.
• Cross-train in all engineering responsibilities.
• Participate in departmental meetings and ongoing training.
• Support hotel initiatives, quality improvement programs, and operational excellence.
• Promote teamwork, accountability, and respect throughout the hotel.

Shift Responsibilities

AM (First Shift)

• Perform scheduled preventive maintenance.
• Complete guest room repairs before check-in whenever possible.
• Respond to overnight maintenance reports.
• Coordinate with Housekeeping and Front Office to return out-of-order rooms to inventory.
• Support vendor visits, inspections, and scheduled maintenance projects.
• Assist with banquet and meeting room setups.
• Organize the Engineering shop, inventory, and storage areas.
• Complete building inspections and identify potential maintenance concerns.

PM (Second Shift)

• Respond promptly to guest maintenance requests during peak occupancy.
• Support restaurant, lounge, banquet, and evening events.
• Complete maintenance work orders while minimizing disruption to guests.
• Perform evening inspections of guest floors, public areas, and mechanical spaces.
• Assist with banquet room resets and emergency repairs.
• Prepare the hotel for overnight operations.
• Communicate outstanding maintenance issues to the overnight or next-day engineering team.
• Ensure all work areas, equipment, and tools are clean, organized, and secured before the end of the shift.

Requirements

• Minimum three (3) years of building, facilities, or maintenance experience.
• Working knowledge of plumbing, electrical, HVAC, carpentry, and general building maintenance.

Qualifications

• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication abilities.
• Ability to prioritize multiple work orders in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Ability to read manuals, blueprints, and technical diagrams.
• Basic computer skills for work order management and documentation.
• Flexible schedule, including mornings, evenings, weekends, holidays, overtime, and emergency call-ins.
• Reliable transportation.
• Valid driver's license with an acceptable driving record preferred.
• Professional appearance and demeanor.

Preferred Qualifications

• Two (2) years or more of hotel engineering or hospitality maintenance experience.
• Experience maintaining commercial kitchen, restaurant, and banquet equipment.
• Experience using computerized maintenance management systems (CMMS).

Physical Requirements

• Frequently lift, carry, push, and pull up to 75 pounds.
• Occasionally lift more than 75 pounds with assistance.
• Frequent standing and walking throughout the property.
• Frequent bending, kneeling, crouching, climbing, crawling, and reaching overhead.
• Ability to climb ladders and safely work at heights.
• Ability to work in confined mechanical spaces.
• Ability to operate hand tools, power tools, ladders, and maintenance equipment safely.
• Ability to respond quickly throughout the hotel during emergency situations.

Work Environment

• Indoor and outdoor work in varying weather conditions.
• Exposure to heat, cold, humidity, dust, grease, noise, chemicals, and mechanical equipment.
• Fast-paced hospitality environment requiring flexibility and rapid response to guest and operational needs.
• Occasional exposure to electrical hazards and moving machinery while following all safety procedures.

Equipment Used

• Hand and power tools
• Electrical testing equipment
• Plumbing tools
• HVAC diagnostic equipment
• Ladders and scaffolding
• Pressure washers
• Landscaping and snow removal equipment
• Maintenance management software (CMMS)
• Company vehicle (when authorized)
• Mobile communication devices
• Personal Protective Equipment (PPE)

Core Competencies

• Delivers exceptional guest service through Meyer Jabara Hotels' culture of Aggressive Hospitality.
• Demonstrates integrity, professionalism, and accountability.
• Builds positive relationships with guests and fellow associates.
• Takes ownership of challenges and follows through to completion.
• Maintains high standards of safety, cleanliness, and quality.
• Supports continuous improvement and operational excellence.
• Demonstrates flexibility and a willingness to assist wherever needed.
• Represents Marriott Providence Downtown with pride and professionalism.