Hotel Maintenance Engineer

About the Role

Perform general maintenance work to ensure hotel maintenance quality standards are achieved and maintained.

Responsibilities

• Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the hotel's quality standard.
• Perform preventative maintenance assignments on a scheduled basis (e.g., "room care"), including but not limited to carpentry, light electrical, plumbing, and carpets.
• Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacements.
• Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, HVAC, hand and power tools, and general plumbing systems and fixtures such as pipelines, toilets, sinks, kitchen, and laundry equipment.
• Maintain the building exterior and "curb appeal."
• Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors, windows, and counters.
• Paint and finish furniture and fixtures if needed.
• Respond in a courteous manner to all guest questions, complaints, and/or requests to ensure strong guest satisfaction.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
• Ability to climb, read, stand, walk, and routinely lift 25 lbs to 50 lbs.
• Must be able to receive instructions and communicate progress of work assignments.
• Exposure to extreme temperatures.

Preferred Behaviors

• Works well as a member of a group.
• Consistently introduces new ideas and demonstrates original thinking.
• Capable of carrying out a given task with all details necessary to get the task done well.
• Devoted to a task or purpose with loyalty or integrity.

Preferred Motivations

• Inspired to perform well by the completion of tasks.
• Inspired to perform without outside help.
• Inspired to perform well by the ability to contribute to the success of a project or the organization.

Performance Standards

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Safety & Security

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.