Hotel Maintenance

Responsibilities

The hotel engineer is responsible for the day-to-day operations of the hotel engineering department, attaining hotel and departmental goals, and adhering to company standards.

• Supervise, develop and maintain ongoing maintenance operations for the hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, HVAC units, ice machines, pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc.
• Perform the duties of maintenance associates as needed.
• Respond to maintenance requests and work orders in an expedient, professional manner.
• Interact with guests to ensure satisfaction; handle problem escalation as necessary.
• Train, mentor, counsel and discipline colleagues.
• After-hours on-call availability if an issue arises; available nights and weekends.
• Seek continual improvement for the department and hotel.
• Monitor the hotel's electrical, plumbing, mechanical, pool, lighting, and HVAC systems.
• Maintain hotel shuttle (as appropriate to the hotel) in good working condition.
• Inspect hotel for signs of necessary preventative maintenance; monitor usable life of all furniture, fixtures and equipment to ensure maximum efficiency and to plan for capital purchases.
• Manage HVAC, elevator, landscape and other service contractors, including monitoring and negotiating contract agreements as necessary.
• Order tools, parts and materials; manage inventory.
• Respond to or perform duties of a groundskeeper including snow removal.
• Maintain all maintenance records and accurate tracking of expenses, both costs and capital items; prepare annual maintenance budget.
• Ensure hotel compliance with all municipal, provincial and federal regulations relating to operational functions, fire and safety programs.
• Responsible for all emergency services; maintain an emergency plan for systems back-up.
• Conduct loss prevention inspections as needed and ensure timely follow-up to required improvements.
• Comply with all policies, procedures and regulations that relate to local, state and federal laws.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience performing engineering/general maintenance duties; engineering management or supervisory experience a plus.
• Technical certifications in electrical, plumbing or other related fields are a plus.
• Strong working knowledge of and passion for hospitality engineering.
• Strong hands-on approach; thrives in guest and colleague interactions.
• Critical and objective thinking; excellent problem-solving skills and ability to make quick decisions based on business demands.
• Ability to manage multiple priorities and deadlines to accomplish goals in a timely manner.
• Understanding and application of federal and state employment laws.
• Technologically savvy, with a working knowledge of Microsoft Office.
• Neat and well-groomed appearance (specific standards will be provided).

Work Environment

• Work schedule varies and includes working on holidays; may work day, evening or graveyard shifts and weekend shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, climbing, stooping, kneeling or crouching, and working in extreme temperatures.

Benefits

• Employee discounts
• Flexible schedule
• Company parties
• Free uniforms