Hotel Laundry Attendant FT

About the Role

Responsible for the appropriate inventory and distribution of clean linens for guest rooms while maintaining the company's high standards of quality and service.

Responsibilities

• Ensure compliance with applicable Tribal, Federal, and other laws and gaming regulations, as well as Kickapoo Lucky Eagle policies and procedures.
• Maintain the highest standards of guest services by properly listening and responding to guest and team member concerns.
• Ensure complete guest satisfaction.
• Follow procedures for used linens and issuing clean linens.
• Operate commercial machinery used for laundering linen.
• Change out chemical containers as needed.
• Report malfunction or failure in efficiency of equipment.
• Maintain appropriate inventory levels to ensure continuous supply.
• Control room linen and organize by size, color, and department.
• Complete inventory sheets in English with current counts of linens and the amount required for re-supplying to maintain par standard.
• Discard torn, worn, stained, and/or faded linens following established procedures and record in daily logs.
• Assist with department training efforts.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements, IRS Currency Transaction Reports, and property-established Anti-Money Laundering policies.
• Maintain accurate MTL, MIL, CTR, and SAR as needed.
• Perform other duties as assigned.

Requirements

• Basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
• Ability to lift, stand, walk, bend, reach, and move continuously to handle assigned tasks.
• Requires extending arms, overhead reaching, bending, grasping, and lifting bulky linens weighing up to 50 lbs. from shelves to carts.
• Ability to comprehend and follow instructions from Supervisor.
• Ability to comprehend the English language for safety, security, and communication purposes (e.g., product safety labels and emergency instructions).
• Strong communication skills in English, both written and oral. Spanish or other language skills a plus.
• Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with management, staff, and guests.
• Ability to work under pressure in a fast-paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Strong critical thinking, analytical, and guest service skills.
• Positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying backgrounds.
• Ability to work effectively with individuals and demonstrate leadership and team-building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands

• Regularly required to stand, sit, walk, push, pull, bend for extended periods, reach with hands and arms, talk, and listen.
• Must concentrate for prolonged periods.
• Requires close vision, distance vision, peripheral vision, and depth perception.
• Must communicate effectively in person or using telecommunications equipment.
• Must have hand-eye coordination and manual dexterity to operate equipment such as keyboards, touch-screen displays, telephones, and calculators.
• Frequently lift and/or move up to 30 lbs.

Work Environment

• Normal office setting and casino floor.
• Frequent walking and standing in a smoke-filled environment with frequent contact with the general public.
• Temperature-controlled environment with varying noise levels; may be exposed to high noise levels throughout the day.
• Extended hours and irregular shifts may be required, including nights, weekends, and holidays.
• Must perform under pressure and work long hours under stressful conditions.
• May be exposed to risks when resolving issues with difficult guests or irate staff.
• May be exposed to various types of lighting, including artificial fluorescent lights, flashing lights, strobe lights, and multiple colored lights.
• Travel may be required to perform essential functions.

Conditions of Employment

• Must obtain and retain a KTTT Gaming Commission License, including successful completion of a background check.
• Must keep all documents current and valid at all times.
• Must provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations.