Hotel Housekeeper Supervisor

Description Job Overview: The Hotel Housekeeping Supervisor makes guests feel welcome and important by ensuring that guestrooms and common areas are clean, comfortable, well maintained and serviced according to company and AAA specifications. Purpose: Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance. Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all. Duties and Responsibilities: Projects a positive imageGreets all guests and Team MembersActively coaches, mentors and develops team membersGenerates daily assignments for Team MembersPerforms property and guestroom inspections, documenting as requiredChecks and report room statuses as neededInventories and orders departmental suppliesFacilitates hotel lost-and-foundCreates work schedulesAdministers payrollActs as “Manager on duty” representing the hotel in resolving guest conflictKeeps staff informed of pertinent informationLiaises with other departments as operational issues ariseEnsures that an adequate number of vacant/clean/inspected rooms are available throughout the dayGenerates shift reports recording key hotel statistics and incidentsLimits the number of accidents and injuries by promoting job safetyGrants PTO and conducts Team Member evaluationsOther duties & responsibilities as assigned Job Requirements: (please ensure you meet the listed requirements prior to applying) Must be twenty-one (21) years of age or olderHigh School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employmentAssociate’s Degree in Related field– requiredOR Two (2) years’ Supervisory experience– requiredOR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department- requiredOR Two (2) years’ experience in the hiring position’s Department– requiredTwo (2) years of experience in Hotel Housekeeping– preferredMust successfully pass job interview, including a guest service auditionMust be able to lift and carry up to 50 lbsGood writing and verbal communication skills required (skills test may be administered)Must be able to stand and walk for entire shiftMust be able to work effectively in a fast paced, high volume environmentMust be able to operate standard office equipment – phones, computers, etc. Must be in good physical condition and able to pass a physical fitness testWilling to travel and participate in training as recommended or requiredWilling and able to work odd or irregular hours including nights, weekends, and holidaysMust have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position Base Pay Compensation:$18.45 - $25.00 per hour, with starting pay based on factors such as experience, qualifications, and skills. Benefits:Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.