Hotel Guest Service Representative

Primary Responsibilities

• Greet guests and perform check-in/out procedures
• Follow all cash and credit card procedures required by hotel and brand standard
• Check house count to determine the rooms available for the day
• Review credit limit exception report & gets additional approval if necessary
• Check expected departures for today & clears checkouts or extends stays after check out time
• Update housekeeping room status when received from housekeeping
• Balance departments from daily activity report at the end of shift
• Performs cashier shift change when cash is in balance
• Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them
• Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
• Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met
• Demonstrate commitment to servicing the guest by being hospitable and accommodating
• Document any guest accidents by completing the accident report form
• Able and flexible to work various shifts including evenings, weekends, and holidays

Education/Experience

• Experience handling cash and credit card procedures
• Attention to detail
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.