Hotel Front Office Supervisor

About the Role

The Front Office Supervisor oversees daily front desk operations, ensuring exceptional guest service, efficient staff performance, and adherence to hotel policies in a dynamic setting.

Responsibilities

• Supervise and support front desk staff during shifts
• Provide a welcoming check-in/check-out experience
• Address guest concerns and resolve issues professionally
• Manage room assignments, reservations, billing, and payments
• Train, coach, and evaluate team members
• Prepare reports, handle cash reconciliation, and coordinate with other departments
• Maintain lobby appearance and ensure safety protocols
• Assist with scheduling and emergency responses

Requirements

• High school diploma or higher; hospitality management degree preferred
• 2-3 years front office experience with supervisory roles
• Proficiency in hotel management systems (e.g., Opera, OnQ)
• Strong leadership, communication, and customer service skills
• Ability to multitask in a fast-paced environment
• Flexibility to work evenings, weekends, and holidays

Work Conditions

• Standing for extended periods
• Rotating shifts
• Interacting with guests and staff in a dynamic environment