Hotel Front Office Manager

Job Responsibilities

• Supervise associates in the Front Office and Food & Beverage Departments.
• Interview, hire, and train associates.
• Plan, assign, and direct work.
• Appraise performance, reward, and discipline associates.
• Address complaints and resolve problems.
• Assign duties and shifts to associates and observe performance.
• Ensure proper cash and key control procedures are followed.
• Answer inquiries pertaining to hotel policies and services.
• Attend staff meetings to discuss company policies and guest complaints.
• Perform Front Desk and Food & Beverage duties as needed.
• Ensure food quality and service standards are being maintained.
• Ensure food sanitation and proper food handling standards are being followed.
• Provide guests with information pertaining to available services and hours of the hotel.
• Ensure effective departmental communication through logs, daily stand up meetings, and monthly department meetings.
• Maintain up to date records and files.
• Ensure the cleanliness of the Front office, lobby, and surrounding areas.
• Assist in checking all fixtures, equipment, and conditions for proper operations, settings, and maintenance.

Job Requirements

• Self-motivated with a strong work ethic and drive to exceed expectations.
• Excellent communication skills.
• 1 to 3 years related experience in guest services, front desk, or related professional area.
• Associates' degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Proven customer service and staff management skills.
• Solid organizational, time-management, and prioritization skills.
• Maintain a valid Driver’s License from the state which you reside with no major violations.

Benefits

• Comprehensive benefit packages for full-time positions.
• Hotel room discounts at our locations around the globe.
• Discounts on food and beverages.
• Professional development and advancement opportunities.

Pay

$18.00 and up per hour based on experience (plus possible overtime & bonus potential).

Schedule

N/A