Hotel Front Desk Supervisor, Tenaya Lodge at Yosemite

About the role

The Hotel Front Desk Supervisor at Tenaya Lodge at Yosemite is responsible for supervising front desk operations and providing exceptional service to guests. This position is ideal for someone with at least three years of hospitality experience, preferably in front desk, and supervisory experience.

Responsibilities

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
• Provide guidance on handling difficult problems or resolving escalated guest complaints
• Implement policies, procedures, and service standards in conjunction with management
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
• Handle cash; maintain records about inventory, team, orders, and supplies
• Operate a company vehicle, as needed

Requirements

• Must be at least 18 years old
• At least three years of experience in hospitality, with front desk experience, is preferred
• Prior supervisory experience preferred
• Must have a valid driver’s license
• Computer literate in MS Office programs; some experience with property management systems preferred
• Must be fluent in the English language, both spoken and written
• No college degree required

Qualifications

• Proximity to outdoor attractions, including Yosemite National Park, Bass Lake, and Sierra National Forest
• Opportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more!

Skills

• Excellent communication skills
• Ability to handle multiple tasks and prioritize effectively
• Customer service orientation
• Problem-solving and conflict resolution skills

Benefits

• Health, dental, and vision insurance*
• 401(k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal in our employee dining room
• Commuter bonus – $10/day for 35+ miles and $20/day for 50+ miles
• Employee discounts – 20% off food and beverage, and 30% off retail
• Access to guest recreation equipment and activities
• Training and development with opportunities for internal mobility and growth

Pay

$22.00 – $23.00 / hour

Schedule

Evenings, Holidays, Weekends, Days