Hotel Front Desk Supervisor - Gold Country Casino

About the role

Maverick is a company passionate about the casino industry, dedicated to serving guests and fostering a fun work environment. We are seeking individuals who share our enthusiasm and commitment.

Responsibilities

• Supervises front desk team members to ensure efficient and smooth operations, focusing on guest satisfaction and superior feedback.
• Responds professionally and courteously to guests, providing accurate and timely information and services.
• Processes hotel charges accurately, verifies billing instructions, and ensures all necessary supporting documents are attached for direct settlements.
• Registers and assigns rooms to guests, issues room keys, computes bills, and collects payment for stays.
• Answers guest inquiries and resolves issues, complaints, and problems efficiently to maintain high levels of customer satisfaction.
• Uses PBX to handle incoming calls, set wake-up calls, and manage Do Not Disturb settings.
• Ensures guest and coworker safety by following policies and reporting suspicious activity to security.
• Communicates with other departments using radio equipment as needed.
• Schedules and pays front desk team members, including handling shift paperwork and cashier bank responsibilities.
• Allocates rooms based on guest preferences and special requests.
• Assists with reservations and cancellations as requested by guests.
• Models exemplary behavior, shares expertise, and trains the front desk team to maintain high standards.

Requirements

• Excellent customer service skills.
• Valid license from the Nevada Gaming Control Board.
• Valid driver’s license for shuttle requirements.
• Able to read, write, and type at a speed of 40+ words per minute.
• Basic computer proficiency in Word, Excel, and Outlook.
• Able to multitask and work in a standing position for extended periods.
• Attention to detail, speed, accuracy, follow-through, courtesy, cooperation, and minimal supervision required.
• Physical abilities to grasp, bend, stoop, push/pull up to 40 pounds.
• Punctual and reliable attendance.
• Honesty and integrity.
• Professional appearance and attire.

Benefits

• Paid Time Off
• Flexible Schedules
• Medical, Vision, and Dental Insurance
• Short-Term/Long-Term Disability Insurance
• Education Reimbursement up to $5,250 annually
• 401(k) Plan
• Employee Meal Discount Program
• And more!

Pay

$18/hour

Schedule

Flexible schedules are available.