Hotel Front Desk Supervisor

About the Role

Mr. C Coconut Grove is looking to hire a Front Desk Supervisor to lead the front desk team in delivering unparalleled hospitality to our guests. As a Front Desk Supervisor, you will play a crucial role in our team. You will not only oversee daily operations, ensure efficient check-ins and check-outs, and handle guest inquiries and concerns, but also lead our team in creating memorable experiences for our guests. If you have a passion for hospitality and leadership, we invite you to join us.

Essential Functions

• Supervise front desk staff and provide guidance and support as needed
• Maintain a high level of guest service by greeting guests warmly and addressing their needs promptly
• Manage room inventory, reservations, and guest accounts accurately
• Resolve guest complaints and issues in a professional and timely manner
• Coordinate with other hotel departments to ensure seamless guest experiences
• Prepare reports on occupancy rates, revenue, and guest feedback
• Assist with administrative tasks, including scheduling and payroll

Requirements and Skills

• Previous experience in a supervisory role within the hospitality industry preferred
• Strong leadership skills and ability to motivate a team
• Exceptional customer service and communication skills
• Proficiency in hotel management software and Microsoft Office suite
• Flexibility to work varying shifts, including weekends and holidays
• Bachelor's degree in Hospitality Management or related field preferred
• All Employees must maintain a neat, clean and well-groomed appearance per Cipriani standards

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Vacation time and paid time off (PTO)
• Parking and meals