Hotel Front Desk Receptionist

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Pay

Compensation: $13 – $15 hourly

Qualifications

• Previous experience or working knowledge of Microsoft Office and reservation management systems
• High school graduate, GED recipient, or equivalent
• Experience answering telephone calls and troubleshooting stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Strong customer service skills, interpersonal skills, organizational skills, and time management skills

Responsibilities

• Communicate with housekeeping to make sure guest rooms are ready
• Perform regular bookkeeping duties: ensure hotel guest information is current and correct
• Greet, check-in, and check out guests when they arrive and leave the premises; distribute keys and room assignments; record credit card information
• Field customer complaints when necessary
• Manage room bookings in-person, online, and through incoming calls; answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs