Hotel Front Desk Receptionist

About the role

Responsible for providing exceptional guest service at the hotel front desk, including check-in/check-out processes, managing room reservations, handling guest inquiries, and ensuring a smooth guest experience.

Responsibilities

• Welcoming guests and assisting with their check-in and check-out procedures
• Managing room reservations and accommodating guest requests
• Handling guest inquiries and complaints professionally
• Processing payments and maintaining accurate records
• Ensuring the cleanliness and organization of the front desk area
• Collaborating with other departments to support guest needs

Requirements

• High school diploma or equivalent
• Excellent customer service skills
• Ability to work flexible hours including weekends and holidays
• Proficient in Microsoft Office applications
• Knowledge of hotel operations and policies

Qualifications

• Previous experience in a hospitality setting preferred
• Strong communication and interpersonal skills
• Ability to handle multiple tasks simultaneously
• Passion for hospitality and guest satisfaction

Skills

• Customer service
• Microsoft Office
• Front desk operations

Benefits

• Comprehensive health insurance
• Flexible work schedule
• Professional development opportunities

Pay

$25 - $25/hour

Schedule

Variable schedule to accommodate hotel operations