Hotel Front Desk Clerk

About the role

You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first.

Responsibilities

• Welcome guests and assist with check-in/check-out procedures
• Manage accounts, including processing payments and handling reservations
• Answer inquiries and field complaints professionally
• Ensure guest satisfaction through attentive service
• Handle housekeeping requests and maintenance issues
• Follow hotel policies and procedures

Requirements

• High school diploma or equivalent
• Excellent customer service skills
• Ability to communicate effectively both verbally and in writing
• Basic computer skills, including proficiency with hotel reservation systems
• Knowledge of local area attractions and transportation options
• Passion for hospitality and guest satisfaction

Qualifications

• Previous experience in a front desk or customer service role preferred
• Positive attitude and willingness to learn
• Ability to work flexible hours, including weekends and holidays

Skills

• Strong verbal and written communication skills
• Customer service orientation
• Attention to detail
• Problem-solving abilities

Benefits

• Comprehensive health insurance coverage
• Flexible scheduling options
• Accommodations for employees
• Professional development opportunities

Pay

$15 - $18 per hour based on experience

Schedule

Variable schedule to accommodate guest needs