Hotel Front Desk Attendant

About the role

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Manage guest check-ins and check-outs appropriately
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed
• Provide guests with information about hotel amenities, dining, and travel directions
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms

Qualifications

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Strong customer service skills with a guest‑focused approach
• Physical ability to stand, walk, and lift up to 25 pounds as needed
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels

Pay

$17 - $18 hourly

Schedule

Availability to work flexible schedules, including weekends and holidays.