Hotel Front Desk Assistant Manager

About the role

The Sagamore is seeking an Assistant Front Office Manager to lead the front desk and related services for our guests. This role is critical for fostering a culture of collaboration, guest priority, and professionalism.

Responsibilities

• Assist Front Office Manager in overseeing Front Desk, Call Center, Concierge, Bellmen, and Doorman
• Provide the highest quality of service to guests
• Handle guest requests and concerns to ensure guest satisfaction
• Maintain and improve guest services by implementing and creating new policies and procedures
• Keep the Front Office team informed of all operating changes from various departments
• Issue appropriate correspondence to dissatisfied guests to achieve satisfaction and guest loyalty
• Support all Front Office teams by performing tasks such as check-ins, valet cars, assisting the call center, etc.
• Train in all Front Office departments
• Ensure the Lobby, Front Desk, Bell stand, and Concierge desk are clean and organized
• Act as Manager on Duty during FOM and upper management absence to attend to guest needs and report situations
• Assign rooms for upcoming reservations and ensure proper alerts for celebrations, upgrades, and other information

Qualifications

• 2+ years of supervisory experience in the hotel/resort industry
• Excellent interpersonal skills
• Conflict resolution skills
• Good communication skills (verbal and written)
• Ability to work within and lead a team
• Flexibility to work varying schedules including days, nights (no overnights), weekends, and holidays

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Free Associate Parking
• Free meal for every shift worked
• 20% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount