Hotel Front Desk Agent Bilingual (English & Spanish) (Part-time)

Main Job Tasks and Responsibilities

• Answer inbound calls from both internal and external callers and connect to correct department or dispatch guest requests.
• Perform all essential duties of the Front Desk Agent.
• Collaborate with employees from Housekeeping, Engineering, and Food & Beverage closely by executing requests accurately.
• Maintain good customer relations by keeping informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses on the telephone.
• Record and execute wake-up call requests.
• Maintains a personal log of all guest requests to be reviewed by supervisors as necessary.
• Maintains a friendly, cheerful and courteous demeanor at all the times.
• Performs other duties as assigned, requested or deemed necessary by management.
• Informing front desk clerks of any changes or alterations in work situations.
• Aiding guests with concerns and/or complaints, taking the proper measurements to ensure guests' satisfactory.
• Issuing and providing guests with compensations and/or relief.

Requirements

• High School Diploma or equivalent.
• Age 21+.
• Working on a flexible schedule, hours/days. You may be required to work nights, weekends, overnight and/or holidays.
• Must be able to lift at least 20 lbs and pushing, pulling, bending, stooping, upward reaching or Prolonged periods of standing and or walking.

General knowledge

• General knowledge of the Hotel departments, and their functions, and of the services and amenities available at the Hotel.

Customer service and verbiage skills

• Excellent customer service and verbiage skills.

Organizational skills and multitasking

• Strong organizational skills and the ability to multitask using multiple computer-based programs and interfaces.

Computer proficiency

• Firm understanding of Windows-based computers, proficient typing skill (60+ WPM), and working knowledge of Microsoft Office.

Equipment usage

• The use of telephone PBX equipment, headsets, and radios is also required.

Benefits

• Yearly paid time off & Vacations.
• Complimentary stay at the hotel.
• Bonus and perks etc.