Hotel Chocolat - Full Time Sales Supervisor (Fashion Place, Salt Lake City, UT)

About the role

The Hotel Chocolat Sales Supervisor is based at the Fashion Place in Salt Lake City, Utah. Working in partnership with the Store Manager and Assistant Store Manager, the role provides on‑site leadership to deliver exceptional customer experience, operational excellence, and the financial results planned for the business.

Responsibilities

• Provide exemplary leadership that drives a high‑performing, engaged team and embeds the Hotel Chocolat culture.
• Maintain an open‑door communication philosophy aligned with the People Pledge and values of Authenticity, Originality and Ethics.
• Optimise sales through effective customer experience and selling techniques; ensure exceptional service via product knowledge, selling skills and experiential elements.
• Manage team and self to achieve service standards measured by secret shopper reports and sales performance.
• Represent the brand externally with stakeholders, mall leadership and the community; partner with Visual, Marketing and Operations for executional excellence.
• Share and develop retail and cocoa knowledge to deliver a consistent customer experience.
• Learn the product range, cocoa growing and manufacturing processes, allergens, sustainability and ethics commitments; run tasting sessions and demonstrations.
• Work with the team on receiving deliveries, adhering to health & safety guidelines, and securing stock in stockroom areas.
• Ensure stock is presented correctly, kept clean and tidy, and observe best‑before dates; maintain inventory control to reduce shrink.
• Ensure health & safety compliance through daily operations; maintain outstanding hygiene and cleanliness.
• Maintain store security (cash, stock, IT, buildings, H&S) per company policies; be responsible for opening and closing procedures and store keys.
• Evaluate store operations budgets and recommend efficiencies to the Store Manager; implement operational continuous improvement.
• Assess, develop and coach associates; manage staffing levels via zone scheduling based on business needs and budgets.
• Drive associate engagement daily; partner with Store Manager on engagement sessions and impact plans.
• Direct and motivate the team to meet or exceed objectives and store performance metrics.
• Execute consistent measurement standards for associate performance.

Requirements

• 2+ years of customer service experience (essential).
• Positive attitude and desire to work in a customer‑facing environment.
• Previous retail leadership experience is a plus.
• Ability to work as part of a team to achieve shared goals; flexibility to support colleagues and workload as needed.
• Merchandising skills: ability to identify product types and follow guidelines for displays, stock, seasonal promotions and special offers.
• Inventory management experience preferred.
• Strong communication skills: asking relevant questions, listening carefully, adapting style to different customer types, communicating openly and honestly with respect and clarity.
• Product knowledge: ability to learn about a diverse range of products, understand cocoa growing and production, passion for cocoa, interest in differing tastes and allergens, readiness to learn about new products and innovations.

Skills

The role requires leadership, customer service, merchandising, inventory management, communication, and product knowledge skills as outlined above.

Benefits

• Competitive wages starting at $23/hour.
• Flexible schedules.
• 401(k) plan and paid time off.
• Tuition reimbursement program.
• Mental health benefits: 8 free face‑to‑face counseling visits per issue per calendar year.
• Ongoing developmental programs.
• Corporate and store discounts.
• Career opportunities within the store and across Mars Inc.

Pay

The position pays $23 per hour. The base pay range for this role is USD 22.42 – USD 30.83 (applicable to IL), with total compensation including variable pay, medical and dental benefits, 401(k) participation, and paid time off.

Schedule

Flexible schedules are offered.