Hotel Assistant General Manager

About the role

The Assistant General Manager serves as the hotel's operational leader and strategic partner to the General Manager. Responsible for the day-to-day management of hotel operations, the Assistant General Manager ensures exceptional guest experiences, develops high-performing teams, drives financial performance, and maintains compliance with Marriott brand standards and Peachtree Group’s expectations.

Key Responsibilities

• Direct and oversee daily hotel operations, ensuring efficient execution across all departments.
• Lead Front Office, Housekeeping, Food & Beverage, and other operational areas as assigned.
• Ensure compliance with Marriott brand standards, Peachtree operating procedures, and safety requirements.
• Conduct regular property inspections and implement corrective action plans.
• Serve as Manager on Duty and provide leadership coverage as needed.
• Act on behalf of the General Manager during absences.
• Assist in all pre-opening activities including recruiting, hiring, onboarding, training, and operational readiness.
• Partner with the General Manager to establish departmental standards and service culture.
• Cook up opening preparations, brand requirements, and operational processes.
• Recruit, train, coach, and develop associates and department leaders.
• Conduct performance evaluations and support career development initiatives.
• Foster a culture of accountability, teamwork, and engagement.
• Aid in succession planning and leadership development.
• Champion service excellence throughout the hotel.
• Maintain guest satisfaction metrics and online reputation scores.
• Resolve escalated guest concerns and implement service recovery strategies.
• Ensure all guest-facing areas meet AC Hotel brand standards.
• Aid the General Manager in achieving revenue, profitability, and expense management goals.
• Monitor labor productivity and departmental expenses.
• Participate in budgeting, forecasting, and financial reviews.
• Analyze operational reports and recommend performance improvements.
• Support inventory management and purchasing controls.
• Support hotel sales initiatives and local business development efforts.
• Represent the hotel within the local community and hospitality industry.
• Assist in developing relationships that drive hotel awareness and increase revenue opportunities.

Preferred Qualifications

• Bachelor’s degree in hospitality management, Business, or related field preferred.
• 3–5 years of progressive hotel leadership and Food & Beverage experience.
• Previous experience as a Director of Operations, Assistant General Manager, Operations Manager, or comparable leadership role.
• Marriott experience strongly preferred.
• Hotel opening experience preferred.
• Demonstrated success leading multiple operational departments.
• Strong financial acumen including labor management, budgeting, forecasting, and P&L analysis.
• Hospitality certifications (CHA, CHRM, CHSP) preferred.

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.