Hotel Assistant General Manager

About the role

Homewood Suites by Hilton/Buffalo‑Airport is one of 50 hotel properties owned and managed by Buffalo Lodging Associates, an award‑winning hotel management company founded in 1996. The Assistant General Manager will assist the General Manager in providing leadership, guidance and support to the team while fostering the BLA culture and values – Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties

• Oversee facility operations in the General Manager’s absence, including guest services, housekeeping, maintenance, sales, food and beverage, and human resources.
• Manage front office operations and directly supervise front‑desk and food‑and‑beverage staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory duties: interview, hire, train, appraise performance, reward, coach, plan, assign, direct work, address complaints and resolve concerns.
• Work according to hotel needs, including weekends, holidays and varying shifts.
• Perform administrative tasks such as reporting, inventories, accounting processes, and related duties.

Requirements

• Minimum two years of related management experience with hotel brand knowledge.
• Extensive experience with rooms, housekeeping, and food & beverage operations.
• Ability to work flexible schedules, including weekends, holidays, and shift variations.
• Working knowledge of hotel operations, security and safety programs, HR relations, quality assurance, and long‑range planning.
• Bachelor’s degree in hotel management, business, or related field, or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands‑on leadership style.
• Valid driver’s license.

Benefits

• Weekly pay
• Paid vacation, sick days, and holidays
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Travel discounts on branded properties
• Career growth opportunities

Pay

Salary range: $62,900 – $68,100 per year.

Schedule

Flexible schedule required; work may include weekends, holidays, and varying shifts to meet hotel needs.