Hotel Assistant Front Desk Manager

Responsibilities

• Operational Leadership: Manage daily front desk operations, including guest registration, room assignments, and checkout procedures.
• Guest Relations: Resolve high-level guest complaints efficiently to ensure satisfaction.
• Staff Supervision: Supervise, train, and schedule front desk staff, bell/door staff, and concierge.
• Administrative Duties: Assist with payroll, performance evaluations, and reporting.
• Revenue Management: Assist in maximizing room revenue through upselling and monitoring room rates.
• Collaboration: Coordinate with Housekeeping, Maintenance, and Security departments to ensure seamless guest service.

Qualifications

• Education: A high school diploma or GED is required; a bachelor's degree in Hospitality or Business Administration is preferred.
• Experience: 2–3 years of front desk or guest services experience, often with prior supervisory experience.
• Skills: Strong leadership, communication, and interpersonal skills, along with proficiency in hotel property management systems (PMS).
• Physical Demands: Ability to stand for long periods and work flexible hours, including weekends and holidays.

About the Role

The Assistant Front Office Manager (AFOM) supports the Front Office Manager in supervising daily operations, guest services, and staff at a hotel's front desk. Key responsibilities include handling guest complaints, managing check-ins/check-outs, scheduling staff, ensuring brand standards, and stepping in during the manager's absence.

About Renaissance Baltimore Harborplace Hotel

Discover Renaissance Baltimore Harborplace Hotel, located on Baltimore’s famed Inner Harbor. The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an onsite business center, fitness center, restaurant, coffee shop, and lounge.

Pay

$64,000 - $68,000/year