Hotel Ambassador - PART TIME

The Hotel Ambassador serves as the primary contact for guests upon entry and exit of the hotel, ensuring a safe, comfortable, and well-managed environment while performing property walks and operational support. This role requires a dependable, detail-oriented individual capable of working independently while maintaining excellent guest service standards. They will coordinate and assist in all other departments as needed while upholding Oxford’s cleanliness and service standards. The Hotel Ambassador will have a guest-forward focus ensuring that every guest has a stay that exceeds all expectations.

Responsibilities

All duties and responsibilities of this position are to be performed with exceptional care and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Guest Service (30%):
  • Greet and assist all guests in a professional, courteous manner providing expert-level recommendations
  • Outwardly present yourself as courteous and professional, by wearing a proper uniform and engaging with customers as needed
  • Assist with guest requests such as delivering items, providing directions, or addressing basic room concerns
  • Assist guests with luggage upon arrival and departure of the hotel
  • Coordinate and assist in all departments as needed to ensure a high level of guest satisfaction is achieved
  • Handle guest complaints, requests, and emergencies in accordance with hotel policies
  • Ensure front office and lobby areas remain orderly and presentable
• Property Walks & Safety (35%):
  • Conduct regular property walks (interior and exterior) to ensure guest comfort and safety
  • Observe and report all hotel safety issues, actively maintaining a safe distance and avoiding any actions that put you or the guest at risk
  • Ability to contact authorities as needed, being aware of and following hotel safety guidelines and procedures
  • Respond promptly to guest or staff emergencies and follow proper incident reporting protocols
  • Secure doors, exits, and restricted areas
  • Maintain knowledge of emergency procedures and assist in evacuations if needed
• Operational Support (30%):
  • Ability to assist and supply coverage in all hotel departments as needed
  • Assist as needed in department operations in the absence of Guest Experience Representatives, Housekeeping, Food and Beverage, and Maintenance employees
  • Maintain availability and knowledge to cover all front desk duties, covering shifts and all meal and rest breaks as needed
  • Report maintenance or safety issues to the General Manager or Maintenance team promptly
  • Provide support for early morning arrivals or departures to ensure smooth transitions between shifts
• Other (5%):
  • Complete a daily activity log with pertinent shift information for co-workers and leadership team
  • Adhere to attendance policies and maintain regular availability for scheduled shifts
  • May participate in the drivers program or other hotel-related duties as assigned
  • Additional tasks may be assigned, modified, or changed as no employee has any inherent right to any particular job or authority

Skills

• Adaptability/Flexibility: Maintains focus and a positive attitude amidst change or under pressure
• Company Character: Supports company vision and values
• Customer Focus: Builds positive and fruitful customer relationships
• Detail Orientation: Is accurate and methodical with details and/or numbers
• Ethics Integrity Values: Ably builds trust and is widely trusted
• Interpersonal Communication: Relates well with people verbally and in written form
• Stress Management: Functions well under stress
• Team Orientation: Works cooperatively with others, establishes rapport, and is organizationally sensitive

Qualifications

• High School Diploma or GED preferred
• Prior experience in customer service or hospitality is beneficial but not required
• Familiarity with basic computer applications such as Microsoft Office is advantageous
• Any previous experience in a front desk, reception, or related role is a plus but not mandatory

Requirements

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends, and holidays
• Regular and reliable attendance

Physical Requirements

• Must be able to stand on feet throughout work hours
• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.

Benefits

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities