Hostperson, Here Kitty Kitty

At the forefront of the restaurant operation, the Hostperson is the first and last person to interact with guests, ensuring a seamless and successful guest service experience. This role works closely and communicates frequently with front of house and back of house management and staff.

Responsibilities

• Warmly greet and welcome all guests upon entering the venue.
• Anticipate guests' needs and respond appropriately with a sense of urgency.
• Bid farewell to all guests upon departing and extend an invitation to return.
• Oversee daily restaurant reservations and pre-seating assignments, when necessary.
• Optimize seating at different tables to ensure even workload for wait staff.
• Answer restaurant telephone courteously, quickly, and efficiently.
• Perform all opening and closing duties based upon shift assignment.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Rotate to other Food & Beverage outlets/venues, as necessary.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job-related operational tasks, duties, and reviewing company documents.
• Other duties as assigned.

Requirements

• Working knowledge of general restaurant operations.
• Proficient in restaurant financial management.
• Working knowledge of restaurant management software system(s).
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
• Ability to successfully lead and mentor a team.
• Ability to work varied shifts, including nights, weekends, and holidays.
• At least 18 years of age.
• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Alcohol Awareness Card
  • Food Handling Card

Qualifications

• At least six months of previous experience in a similar or related field.
• Preferred: Previous experience working in a large, luxury resort setting or previous experience in a luxury setting.

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical restaurant environment with varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged standing/walking.
• Exposure to extreme weather.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 50 lbs.
• Eye/hand coordination.
• Ability to comply with policies and procedures, job descriptions, daily memorandums, chemical labels (SDS), and other instructions.

Core Responsibilities

At Resorts World Las Vegas, every team member is an ambassador and essential to the company’s success. All team members are expected to adhere to the following core non-negotiable responsibilities:

• Everyone is an Ambassador – Treat the property like your own home. Ensure no one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety – Address safety concerns by correcting them or notifying the appropriate department or individual.
• Everyone works in Security – If you see something, say something. Notify the appropriate department or individual if there is a security concern.
• Everyone works in EVS – Pick up trash on the floor. For larger messes, notify the appropriate department or individual.
• Everyone works in Guest Experience – Assist guests with a smile. If a guest needs more help than you can provide, notify the appropriate department or individual.