Host - Tree Room

Department: F&B | FLSA Status: Non-Exempt/Hourly

About the role

Greet and interact with guests as part of a service team to create a memorable experience by exhibiting remarkable personal skills and providing exceptional service in an upscale and professional environment.

Responsibilities

• Warmly greet each Tree Room guest.
• Exhibit exceptional guest service skills to create a positive Sundance Experience for each guest and fulfill Forbes 4-star standards.
• Demonstrate job and product knowledge to provide guests with accurate information about food, wine, service, and resort details.
• Share the Sundance story of land preservation and environmental commitment when appropriate.
• Exhibit proper phone etiquette, answering all incoming calls and returning messages in a timely manner.
• Assist guests in making reservations, collecting pertinent information and recording it in the reservation system.
• Confirm reservations for large parties or during high-volume events.
• Organize restaurant reservations for the evening under the direction of the Tree Room Manager.
• Inform the service team of special requests for reservations.
• Record the number of guests served by each service team.
• Assist in setting the dining room, clearing and resetting tables, and refilling water glasses as directed by management.
• Assist service staff in delivering alcoholic beverages if 21 years of age or older and TIPS/SIPS certified.
• Monitor that the proper sequence of service is completed for all guests.
• Display knowledge and compliance with Utah liquor laws.
• Ensure the restaurant is clean and organized at all times, supporting the recycling program.
• Complete cleaning and closing responsibilities as directed by management.
• Handle a variety of situations in a positive and professional manner.
• Maintain a positive attitude when speaking about guests, fellow employees, and management.
• Communicate effectively with managers, chefs, team members, and guests.

Requirements

• High school diploma or GED.
• Two years of related restaurant experience and/or training.
• Professional demeanor and strong communication skills.
• High personal cleanliness standards.
• Two years of food service experience in a full-service restaurant.
• Prior guest relations experience.
• Knowledge and experience with wine, liquors, and beer.
• Proficiency in Resy reservation software or ability to learn.
• Computer proficiency in Windows, Word, WordPerfect, Excel, and related programs.
• Current food handlers permit (or obtain within 30 days of employment).
• Current alcohol serving permit (or obtain within 30 days of employment).
• Must be 18 years of age or older.
• Must be 21 years of age or older to serve alcohol.

Physical Demands

• Regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl, and taste or smell.
• Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception.

Work Environment

• Occasionally exposed to moving mechanical parts.
• The noise level in the work environment is usually quiet.

Pay

$13.00/hour + tips

Schedule

• Part-time, year-round position.
• Monday through Sunday, variable shifts; must be flexible.
• Must be available weekends and holidays.
• Shifts typically run from 4:00 PM to close (approximately 10:00 PM).

Benefits

• Discounts at other outlets.
• Season Pass.