Host - Theodosia

About the role

The Sanderling Resort, located in Duck, North Carolina, is the premier oceanfront destination in the Outer Banks, offering refined coastal hospitality, elevated culinary programming, and memorable guest experiences. Theodosia serves as the resort’s signature, chef-driven dining experience, celebrating regional ingredients, seasonality, and sophisticated yet welcoming service.

Responsibilities

• Greet all guests warmly and professionally upon arrival
• Manage reservations using the restaurant reservation system, ensuring accuracy of guest information, special requests, and notes
• Seat guests according to established floor plans and section rotations
• Communicate table status clearly with Servers and Supervisors
• Provide accurate wait times and manage guest expectations during peak periods
• Answer phone calls professionally and assist guests with reservations and general inquiries
• Maintain cleanliness and organization of host stand, lobby, and entrance areas
• Monitor dining room flow and communicate pacing updates to leadership
• Absorb walk-in guests during high-volume periods
• Maintain up-to-date knowledge of menus, hours of operation, and restaurant features
• Absorb menu distribution and collection when appropriate
• Support guest recovery efforts by escalating concerns to appropriate leadership
• Participate in daily pre-shift meetings to review reservations, VIP guests, and operational focuses
• Absorb opening and closing procedures including system setup, report review, and workstation organization
• Assist with opening and closing procedures including system setup, report review, and workstation organization
• Demonstrate teamwork by assisting other front-of-house team members as needed
• Understand and use safe work practices including Emergency Procedures and workplace safety standards
• Attend meetings and training sessions as required
• Comply with all policies outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform standards, anti-harassment policy, and workplace conduct

Requirements

• Ability to remain standing for up to 8–10 hours
• Ability to move quickly in a fast-paced environment
• Ability to remain calm and professional during high-volume service periods
• Ability to communicate clearly and effectively with guests and team members
• Ability to read, write, speak, and understand basic English
• Ability to operate reservation and computer systems accurately
• Ability to complete a satisfactory background check
• Willingness to work flexible hours based on business needs including weekdays and weekends

Qualifications

• Previous host or customer service experience preferred
• Strong communication and organizational skills
• Ability to multitask and manage guest flow effectively
• Professional appearance and demeanor
• Strong hospitality mindset and guest-first attitude
• Ability to remain composed under pressure
• Successful completion of satisfactory background check