Host - Spenard Roadhouse

Summary/Objective

Basic duties include greeting guests warmly, quoting wait times, seating guests, taking reservations, handling to-go orders, and answering guest inquiries. Hosts serve as the initial point of contact and are responsible for providing exceptional customer service.

Operations

• Knows all table numbers, seat positions, and server sections
• Works with other staff to keep the dining room clean and organized
• Greets every guest immediately with eye contact and a smile
• Accurately quotes wait times and keeps guests informed of progress
• Keeps the host stand neat and properly stocked with necessary items
• Performs restroom checks and ensures proper supplies are available
• Clears tables as needed and assists with other tasks as assigned

Work Environment

• Fast-paced restaurant setting
• May require standing, walking, and lifting up to 40 pounds
• Requires frequent bending, stooping, kneeling, and crouching

Other Qualifications

• Must be at least 16 years old
• Must communicate, write, and understand English
• Must have strong cash handling skills and be able to operate a cash register and POS system
• Must have a current Municipality of Anchorage Food Worker Card

Physical Requirements

• Required to stand for extended periods
• Frequent lifting up to 40 pounds
• Sometimes required to lift or move objects up to 50 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus