Host, Sienna Restaurant, Ambassador Hotel

At Ambassador Hotel Wichita, Autograph Collection, we set the standard for luxury and sophistication in downtown Wichita. Our hotel features 117 elegant guest rooms, Siena Tuscan Steakhouse, and an upscale ambiance.

About the role

Team members at Ambassador Wichita thrive in a setting that values hospitality, guest experience, and professional development. Whether welcoming travelers or assisting with high-end events, working here means being part of a team that takes pride in delivering personalized service in a stunning, historic setting.

Responsibilities

• Welcome guests with warmth, professionalism, and genuine enthusiasm while creating an exceptional first impression.
• Manage reservations, waitlists, walk-in guests, and seating assignments to ensure efficient dining room flow and outstanding guest experiences.
• Use reservation systems to coordinate guest arrivals while maintaining accurate guest information and special requests.
• Recognize VIPs, returning guests, and special occasions while personalizing each dining experience.
• Communicate wait times clearly and professionally while keeping guests informed and comfortable.
• Escort guests to their tables with confidence while presenting menus and introducing their Server.
• Partner with Servers, Bartenders, Culinary, and Leadership to coordinate seating, pacing, and overall dining room operations.
• Communicate guest preferences, allergies, dietary restrictions, and special celebrations to the service team.
• Maintain a polished, organized, and welcoming host stand, entrance, and lobby area.
• Respond thoughtfully to guest questions and service opportunities while escalating concerns when appropriate.
• Create memorable farewells by sincerely thanking guests and inviting them to return.
• Take pride in creating an atmosphere where every guest feels genuinely welcomed from arrival to departure.

Qualifications

• A high school diploma or equivalent preferred.
• Previous Restaurant, Hotel, Fine Dining, or Hospitality Experience Preferred.
• Luxury, boutique hotel, or upscale restaurant experience preferred.
• Must meet all applicable state and local age requirements.
• Must obtain and maintain any required food handler certifications.
• Experience using restaurant reservation platforms such as OpenTable, SevenRooms, or similar systems preferred.
• Strong communication, organizational, and guest service skills.
• Ability to multitask while maintaining professionalism and attention to detail.
• Ability to work independently while contributing to a collaborative team environment.
• Ability to work flexible hours, including evenings, weekends, and holidays based on business needs.
• Bilingual English/Spanish Communication Skills Preferred, but not required.

Work Environment and Physical Requirements

• Ability to stand and walk continuously throughout the shift.
• Ability to escort guests throughout the restaurant while maintaining professionalism and guest engagement.
• Ability to bend, reach, stoop, and occasionally lift or carry up to 25 pounds.
• Ability to operate reservation systems, telephones, and other standard office equipment.
• Ability to work efficiently in a fast-paced restaurant environment while maintaining exceptional hospitality and attention to detail.
• Must wear required personal protective equipment as required by job responsibilities.

We are an equal opportunity employer.