Host (No Experience Required)

About the role

Be the first smile families see — and set the tone for their entire visit. As a Host, you’re often the first point of contact for families arriving at Waterworks Aquatics. You create a welcoming, organized, and positive lobby experience while helping families navigate their visit with ease.

Responsibilities

• Greet families warmly and create a positive first impression.
• Answer questions about facility layout, lesson logistics, programs, and amenities.
• Direct families to lessons or the front desk for account-related assistance.
• Help manage lobby flow and expedite lines during peak times.
• Auxiliary retail and snack shop purchases using the POS system.
• Maintain a clean, dry, and safe lobby, restroom, and changing areas.
• Conduct facility tours and support special events or birthday parties as needed.
• Proactively assist families and team members to keep operations running smoothly.

Requirements

• Passion — you care deeply about creating a welcoming experience for children and families.
• Adaptability — you stay flexible and calm in a fast-paced, high-energy environment.
• Self-Responsibility — you take ownership of your role and follow through on tasks.
• Approachability — you are friendly, helpful, and comfortable engaging with customers.
• Integrity — you act professionally and consistently represent Waterworks values.
• Reliable attendance and readiness to support a customer-facing role.
• At least 15 years old.
• CPR, AED, and First Aid (Infant/Child/Adult) certification or willingness to obtain.

Benefits

• 401(k) with company match.
• Dental & vision insurance (available for part-time and full-time).
• Paid training and performance reviews every six months.
• Fun culture with appreciation events and company parties.
• Employee discounts and advancement opportunities.

Pay, Schedule & Growth

• Pay Range: $18.45 per hour.
• Flexible scheduling that works with school or other commitments, weekend shifts are required.
• Consistent hours in a structured, team-oriented environment.
• Opportunities to grow through cross-training and leadership development.