Host - Mico

Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. The Grand Bohemian Charlotte, Autograph Collection is an AAA Four Diamond boutique hotel located in Uptown Charlotte, providing access to nearby landmarks including Truist Field, Romare Bearden Park, and the NASCAR Hall of Fame, within walking distance of the Charlotte Convention Center and the city’s business district. Guest rooms feature Argentinian-inspired elements and modern amenities; dining options include Mico Restaurant and the rooftop Búho Bar with Uptown skyline views. The property also offers an art gallery, social spaces, and flexible event venues for meetings, weddings, and social functions.

About the role

The Host is responsible for ensuring the prompt recognition and seating of all guests in assigned outlets, assisting servers in providing attentive, courteous, and efficient service throughout the dining experience, and assisting the cashier in the collection of payment for all guest transactions.

Responsibilities

• Greet and seat guests at appropriate tables in a timely manner.
• Be attentive to guests’ needs and assist in providing a pleasant dining experience.
• Assist cashier in collection of money or credit cards from guests and servers as needed.
• Know how to prepare cashier report at the end of the shift.
• Pay out servers’ and service attendants’ tips if appropriate.
• Know how to properly take reservations for outlets.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Perform opening and closing duties according to established sidework checklist.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Assist servers and cashiers in the servicing of guests as needed.
• Know and understand state liquor laws.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Light work — exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Benefits

Full-time associates receive a comprehensive and competitive benefits package designed to support health, well-being, and financial future:

• Medical, dental, vision, and life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

State-specific benefits:

• Washington: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service; Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.
• Colorado: 8 paid holidays per year (employees in the City of Denver receive 64 hours of designated holiday time per calendar year); up to 20 days of paid vacation per year based on classification and length of service; 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.
• California: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service, capped at 1.5x annual accrual rate (non-supervisory employees in the City of Los Angeles accrue up to 22 days of Compensated Time Off based on length of service, capped at 192 hours of combined PST and CTO); Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time carried over up to a maximum of 80 hours (employees in the City of Los Angeles receive 40 hours of Paid Sick Time annually on their anniversary, unused time not carried over).

Certain benefits for associates in Washington, Colorado, and California may vary for those covered by a Collective Bargaining Agreement (CBA); in such cases, the CBA and governing plan documents control. The above-referenced benefits do not apply to part-time positions.

Posted November 3, 2026; open for at least 14 days.