Host Mattisons City Grille

Responsibilities

• Expand upon basic requirements to provide a memorable experience.
• Must have a passion for the guest and say “Yes”, “Please”, and “Thank You”!
• Must smile often and exceed First Class Service standards and behavior with guests, business partners, and peers.
• Create a lasting first and last impression by engaging with guests in a friendly, welcoming, and professional manner.
• Provide accurate wait time and monitor waiting lists.
• Use knowledge of menu to answer guest questions.
• Clock with Front of House staff regarding available seating.
• Seat guests, ensuring proper server rotation is maintained.
• Process to-go orders quickly and efficiently in the point-of-sale system, handling cash, credit, and debit transactions accurately.
• Maintain store appearance with respect to merchandising and maintenance standards.
• Follow safety and sanitation guidelines; comply with all applicable laws.
• Respond appropriately to customer concerns.
• Ensure a clean, sanitized, and well-stocked host stand.
• Assist servers and food runners, as needed.
• Must be able to maneuver heavy trays of food.
• Ability to take direction and collaborate in a team environment.

Requirements

• High school diploma or GED.
• Food and Beverage experience in a full service setting is preferred but not required.
• Ability to take direction and collaborate in a team environment.
• Ability to work in a high energy and demanding environment.
• Effective communication skills and the ability to work independently as well as with other team members.
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.

Qualifications

• Ability to work various shifts in a 7/365 team-oriented environment.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Strong self-motivation, leadership, and organizational skills.
• Positive interpersonal skills.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency required in reading, writing, and mathematics, in English.
• Able to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
• Standing for long periods of time and the ability to work in an environment with varying temperatures.