Host - House of Dior, Beverly Hills

About the role

The House of Dior Beverly Hills seeks a refined, engaging, and impeccably presented Host to represent our global flagship boutique. As the first ambassador of the Dior experience, the Host will cultivate a warm, welcoming, and sophisticated environment for every guest. This pivotal role is responsible for setting the tone upon arrival, thoughtfully guiding clients, and ensuring a seamless and memorable journey that reflects Dior's unparalleled commitment to luxury and service.

Responsibilities

• Elegantly welcome and greet each client upon arrival, creating an immediate and positive first impression that embodies the Dior spirit.
• Discreetly ascertain the purpose of the client's visit, directing inquiries and anticipating needs with grace and efficiency.
• Introduce clients to the appropriate Brand Ambassadors, facilitating a personalized and effortless experience.
• Provide exceptional, anticipatory service, exceeding client expectations with a proactive and attentive approach.
• Offer curated tours of the boutique, providing suggested recommendations and insightful assistance.
• Develop and maintain comprehensive knowledge of Dior's collections, services, and heritage, including our exclusive spa offerings.
• Demonstrate proficiency in utilizing boutique technology and client management systems.
• Manage boutique traffic with discretion and maintain an orderly and inviting atmosphere.
• Support and participate in special events and clienteling initiatives.
• Support in maintaining highest standards of boutique presentation and ambiance at all times.

Qualifications

• A minimum of 2-3 years of experience in luxury retail, hospitality, or a related client-facing environment.
• Exceptional communication, interpersonal, and presentation skills.
• Meticulous attention to detail and a passion for delivering flawless service.
• A polished, poised, and professional demeanor, reflecting the elegance of the House of Dior.
• Proven ability to thrive in a fast-paced environment, managing multiple priorities with grace and composure.
• Demonstrated problem-solving skills and a proactive approach to anticipating and resolving client needs.
• Flexibility to work evenings, weekends, and holidays, based on the needs of the business.
• Proficiency in modern technology and client relationship management (CRM) systems.

Pay

The selected candidate will be offered a salary within the range of $20-25 per hour, plus bonus eligibility. The salary offered will be dependent upon the candidate's relevant skills and experience.

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Accounts
• Short and long-term disability
• Employee discount program
• Various paid time off, volunteer time off, and holidays
• Mental health and wellbeing support
• Family friendly benefits, including reproductive health care and child and elder care services
• Commuter benefits
• 401k plans with employer contributions matching
• Employee referral program