Host - Hotel
POSITION SUMMARY
The Host at one of Oxford’s luxury or boutique-style hotels is the first point of contact for guests at the restaurant and hotel catering functions, ensuring a welcoming and organized dining experience. This role is responsible for greeting and seating guests, directing traffic flow, bussing tables, taking orders, serving food, and processing payments, all while maintaining sanitation and cleanliness standards.
ESSENTIAL DUTIES & RESPONSIBILITIES
Welcome guests with a polished and professional demeanor, creating a memorable first impression
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay delivers a luxurious experience
Manage reservations using the hotel’s reservation system with accuracy and attention to guest preferences and VIP statuses
Seat Guests, offer menus and clear additional place settings
Take customer orders, communicate special needs and allergies to staff as needed
Maintain knowledge of menus and specials, anticipating guest needs, delivering personalized, luxury-level service
Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
Answer all incoming calls and communicate with guests in a manner that strives to meet and exceed Forbes Four-Star standards
Accurately use POS systems as needed
Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests
Serve food as needed while upholding the standards and etiquette of luxury hospitality in both demeanor and service delivery
Assist in food prep as needed including coffee or tea
Buss and clean tables after each guest use
Monitor and maintain cleanliness of all hotel food and beverage outlets (i.e., table, utensils, glassware, condiments)
Clean and mop floors, vacuum and dust
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures
Be knowledgeable about and able to respond to emergency situations
Report any maintenance repairs needed immediately to their supervisor or General Manager
Communicate effectively with all hotel staff to ensure smooth delivery of services
Complete a daily activity log with pertinent shift information for co-workers and leadership team
Obtain sales leads for the sales department
Cook with other kitchen staff as needed
Coordinate with front desk, maintenance staff, Food and Beverage Manager and General Manager on things requiring attention
Other Hotel related duties as assigned
Core Skills And Values
Company Character – Supports company vision and values
Customer Service – Understands and meets the needs of guests
Interpersonal Communication – Relates well with people, verbally and in written form
Professional Appearance – Presents a professional and polished look
Stress Management – Exhibits self-awareness and self-control in pressure situations
Team Orientation – Works cooperatively with others, assisting voluntarily
Job Requirements
High School Diploma or GED preferred
Previous experience in a luxury or upscale hospitality environment preferred
Food handler’s license and liquor server permits as required by state law (or ability to obtain)
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening, weekends and holidays
Ability to work a flexible schedule including evening,